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Your Electric Wheelchair Questions, Answered
From batteries to Medicare coverage — everything you need to know in one place.
FAQ – For Distributors & B2B Buyers
Welcome to the 1000Mobility B2B FAQ. This section is tailored for global distributors, importers, dealers, and healthcare partners seeking to collaborate with us. If you don’t find the information you’re looking for, feel free to contact our team anytime.
Partnership & Distribution
Yes. We offer regional dealership and exclusive distribution opportunities based on annual sales volume commitments and cooperation models. Contact us to discuss your market and receive a proposal.
Absolutely. We support logo printing, color customization, packaging design, feature modifications, and even joint development of new models under OEM/ODM terms.
MOQ varies by product. For standard models, the MOQ is typically 1–10 units. For custom models or branded packaging, MOQ may start from 50 units.
Product & Certification
Yes. Our mobility products comply with certifications such as FDA (USA), CE (Europe), UKCA (UK), and ISO13485 depending on the model. Full documentation can be provided for customs clearance or local registration.
Yes. We offer high-resolution product photos, videos, brochures, catalogs, and technical manuals. Co-branded materials are also available upon request.
Yes. Sample orders are available at distributor pricing. We recommend testing samples before exclusive agreements or large-scale procurement.
Shipping & Logistics
We support EXW, FOB, CIF, DDP, and DDU terms depending on your location. Shipping methods include sea freight, air cargo, railway, and express delivery (FedEx, UPS, DHL, etc.).
Yes. We can consolidate different models or accessories into one shipment to reduce your logistics cost.
Standard lead time is 7–25 working days, depending on model availability, quantity, and customization requirements.
After-Sales & Warranty
We offer 1-year warranty for structural parts and electronics, and 6 months for batteries. Extended warranties are available for partners upon request.
We provide online troubleshooting, spare parts supply, video guidance, and technical documentation. For larger orders, we support training your local service staff.
Yes. We guarantee spare parts availability for at least 5 years after the end of production for each model.
Pricing & Orders
Yes. We have a distributor pricing structure based on order volume and cooperation level. The more you order, the better the unit price.
For most B2B orders, we accept T/T (wire transfer), PayPal (small orders), and L/C (bulk orders). A deposit is typically required for production to begin.
Yes. We can provide full documentation support, including certificates, spec sheets, testing reports, compliance declarations, and commercial documentation.
Communication & Support
You can contact us via email, WhatsApp, or WeChat. We respond within 12 hours on business days and provide ongoing support throughout your order cycle.
Yes. You’re welcome to visit our factory in China, or we can support third-party inspections before shipment. We value transparency and quality assurance in every order.
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