FAQ – For Distributors & B2B Buyers

Welcome to the 1000Mobility B2B FAQ. This section is tailored for global distributors, importers, dealers, and healthcare partners seeking to collaborate with us. If you don’t find the information you’re looking for, feel free to contact our team anytime.

🤝 Partnership & Distribution

Q1: Can I become a distributor or exclusive partner in my region?

Yes. We offer regional dealership and exclusive distribution opportunities based on annual sales volume commitments and cooperation models. Contact us to discuss your market and receive a proposal.

Q2: Do you offer OEM or ODM services?

Absolutely. We support logo printing, color customization, packaging design, feature modifications, and even joint development of new models under OEM/ODM terms.

Q3: Is there a minimum order quantity (MOQ)?

MOQ varies by product. For standard models, the MOQ is typically 1–10 units. For custom models or branded packaging, MOQ may start from 50 units.

🚀 Product & Certification

Q5: Can I get marketing materials, photos, and videos for promotion?

Yes. We offer high-resolution product photos, videos, brochures, catalogs, and technical manuals. Co-branded materials are also available upon request.

Q6: Do you provide testing samples before bulk orders?

Yes. Sample orders are available at distributor pricing. We recommend testing samples before exclusive agreements or large-scale procurement.

Q4: Are your products certified for international markets?

Yes. Our mobility products comply with certifications such as FDA (USA), CE (Europe), UKCA (UK), and ISO13485 depending on the model. Full documentation can be provided for customs clearance or local registration.

📦 Shipping & Logistics

Q7: What are your shipping terms and options?

We support EXW, FOB, CIF, DDP, and DDU terms depending on your location. Shipping methods include sea freight, air cargo, railway, and express delivery (FedEx, UPS, DHL, etc.).

Q8: Can I consolidate multiple SKUs into one shipment?

Yes. We can consolidate different models or accessories into one shipment to reduce your logistics cost.

Q9: How long is your lead time for production?

Standard lead time is 7–25 working days, depending on model availability, quantity, and customization requirements.

🔧 After-Sales & Warranty

Q11: How do you handle after-sales service overseas?

We provide online troubleshooting, spare parts supply, video guidance, and technical documentation. For larger orders, we support training your local service staff.

Q12: Can you supply spare parts long-term?

Yes. We guarantee spare parts availability for at least 5 years after the end of production for each model.

Q10: What is your standard warranty for B2B clients?

We offer 1-year warranty for structural parts and electronics, and 6 months for batteries. Extended warranties are available for partners upon request.

💼 Pricing & Orders

Q13: Do you offer tiered pricing or volume discounts?

Yes. We have a distributor pricing structure based on order volume and cooperation level. The more you order, the better the unit price.

Q14: What payment terms do you accept?

For most B2B orders, we accept T/T (wire transfer), PayPal (small orders), and L/C (bulk orders). A deposit is typically required for production to begin.

Q15: Can you assist with tender or bidding documents?

Yes. We can provide full documentation support, including certificates, spec sheets, testing reports, compliance declarations, and commercial documentation.

📲 Communication & Support

Q17: Can we arrange a factory visit or product inspection before shipment?

Yes. You’re welcome to visit our factory in China, or we can support third-party inspections before shipment. We value transparency and quality assurance in every order.

Q16: How can I reach your sales or support team quickly?

You can contact us via email, WhatsApp, or WeChat. We respond within 12 hours on business days and provide ongoing support throughout your order cycle.

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